Business Process Outsourcing (BPO) is a term that refers to the outsourcing of business processes to a third party. Through BPO, companies subcontract their business processes to service providers that may oversee their ongoing operations. Although outsourcing was previously perceived as a threat to local firms, it has now become a need for many businesses due to its benefits (i.e., reduced costs, increased flexibility, and improved performance).
Companies that have previously worked with BPO firms may advise you against basing your choice only on current costs. As the need for knowledge-based services or the capacity to use automation grows, you can find that the cost of an office space or an employee becomes less relevant, given that BPO firms improve their value proposition every three to five years. You should also consider the workforce diversity, geographical location, culture, and local government support when selecting a BPO service.
Workforce Diversity
You must take into account both your present and projected talent needs, as well as any potential changes for the various tasks that make up your outsourced services. This encompasses the evolving standards for skill sets, talent management, and labour flexibility. You can lower the risk of disruptions brought by lack of coverage in your operations by having a diversified team.
Geographical Location
The geographical location needs to be in an area where your firm can prosper and expand. Additionally, it should be located in an area with a low cost of living, a skilled labour force, and a high quality of life. It is critical that the BPO company you choose has a location that can keep up with the globalisation and quick technological improvement.
Culture
Location is sometimes only viewed through the perspective of time zones, but the culture of the outsourcing location is just as important. There may still be communication barriers despite speaking the same language, so a good rapport is necessary to establish a solid working relationship. Location is not just about the proximity, but also about the cultural compatibility you need.
Local Government Support
The country’s government support must also be identified before choosing a BPO provider. Understand the local government's incentives and the laws being passed to reduce the complexity of the current business procedures. Find out how simple it is to conduct business in your preferred nation and how long the assistance of the government will last.
The long-term success of outsourcing depends entirely on your ability to collaborate effectively and the timing of your execution. It could be tempting to accept an offer from a corporation that offers the most generous perks, but it takes time to realise the full benefits of a strategic business partnership.
In order for outsourcing to be successful for you, you need a relationship that begins with talent level, moves on to factors like company or cultural compatibility and location, local government support, and finally, costs. It also depends on the type of work you're considering; effective business operations demand more than just the technical know-how; they also need effective communication and understanding.
The Philippines has grown to be one of the top outsourcing locations in the world, ranking 6th in the 2020 Global Outsourcing Destination list.
By outsourcing to the Philippines, here are the benefits that you can get:
Pleco offers a comprehensive suite of services to help our clients achieve their business outcomes across different business and knowledge functions.
This encompasses finance and accounting, sales and marketing, IT and digital transformation, human resources, as well as other specialist areas.
A key point of differentiation in Pleco’s approach is the use of technology across our value chain of activities, from recruitment to performance management to deliver optimal results for our clients. In particular, we have a rigorous and disciplined technology-abled approach to recruiting “A” players for our clients that will fit with their culture and norms – this system ensures that recruitment and performance management are done in a data-driven manner, not a subjective “gut feel” manner.
You can always expand your team as your company grows and expands. Should your requirements increase and there is a need for more office space, we would assist in negotiating and securing additional space.
At Pleco, we offer a flexible operations management framework to give our clients direct control on how their operations are managed.
An additional office fee will be provided should you prefer to acquire dedicated office space. The fee will vary based on its size and features. With dedicated office space, your employees are entitled to on-site office support, a private venue for video conferences and meetings, and a tailored environment to support company culture and fit.
For the purpose of determining whether or not they are qualified for a permanent position, our staff go through a 6-month probationary phase. A probationary appointment gives the employer the chance to assess a staff’s suitability for the position and determine whether they will develop into a responsible and effective worker.
